FAQs
Cash on Delivery (COD)
Is Cash on Delivery (COD) available?
Yes, COD is available for all orders within Pakistan.
Is there any extra charge for COD?
Yes, COD orders include an additional charge of PKR 200.
Order Delivery
How long does it take to deliver my order within Pakistan?
Orders are usually delivered within 3–5 business days after processing.
Do you deliver to all cities in Pakistan?
Yes, we deliver across Pakistan. Remote areas may take longer.
Do you deliver to P.O. Boxes?
No, we do not deliver to P.O. Boxes.
Payments
What payment methods do you accept?
We accept Cash on Delivery (COD) and online bank transfers for local orders.
🌍 For international orders, full advance payment is required (via bank transfer or as discussed via WhatsApp).
Are international payments accepted on the website?
No, international orders are not processed via the website. Contact us via WhatsApp to order internationally.
Shipping
What is the shipping fee for local orders?
A flat shipping fee of PKR 200 applies to all standard domestic orders.
Do you offer international shipping?
Yes, but all international orders are handled via WhatsApp only.
How are international shipping charges calculated?
They are calculated based on real-time courier rates (DHL, FedEx) and shared with the customer on WhatsApp before order confirmation.
Account Creation
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track your orders and manage your history more easily.
How do I create an account?
Click on the "Account" icon on the top of the website and register with your email and a password.
Pricing
Are the prices on the website final?
Yes, all prices listed are final and inclusive of applicable taxes.
Do you offer any discounts?
We occasionally run sales or promotions. Follow our social media or WhatsApp for updates
Placing the Order
How can I place an order on the website?
Browse the product, click “Add to Cart,” then proceed to “Checkout” and complete your order by filling in the required details.
How can I place an international order?
International orders are handled directly via WhatsApp at +92 313 1634945.
Return & Exchange
Can I return or exchange my item?
Yes, you can exchange items within 7 days of delivery if they are unused, unwashed, and in original packaging.
Which items are NOT eligible for exchange?
Used, washed, damaged items, tasbeehs, and religious items, and all sale items are not eligible.
How do I request an exchange?
Contact us within 3 days of delivery on WhatsApp or email. After approval, send the product back at your own cost.
Technical Problems
I’m facing issues placing an order—what should I do?
Please contact us via WhatsApp at +92 313 1634945 or email us at touheedhomecollection@gmail.com and we’ll assist you right away.
The website isn’t loading properly.
Try refreshing the page or clearing your browser cache. If the issue persists, contact us.
Online Security
Is it safe to shop on your website?
Yes, we use secure, encrypted connections (SSL) to protect your data and transactions.
Will my personal information be shared?
No, your personal details are kept confidential and are used only to fulfill your orders. See our Privacy Policy for more.
Others
Where is your store located?
Our store is located at Abu Zar Plaza, Mochi Pura, Township, Lahore, Punjab, Pakistan.
How can I contact you?
Call/WhatsApp: +92 313 1634945
Email: touheedhomecollection@gmail.com